Refund policy

Your happiness is our priority so please contact us if you have any questions or issues. We will always try our best to work with you and resolve any problems you may have. 

Returns and Refunds
All of our products are quality checked prior to packaging and dispatch; especially fragile items. If in the rare instance you do receive a product that was faulty, contact us immediately and we will organise to replace the item(s) and instruct you on how to return the item if required. If a replacement is not possible, a choice of a refund or credit will be given. Returns or Refunds for change of mind are not accepted so please be mindful of this. 

Unfortunately, we are unable to cover postage costs on faulty items or refund the original delivery fee. We are also unable to take responsibility for lost or stolen deliveries but we will work with you as best we can. 

We will notify you once we’ve received your request for a refund and notify you of the outcome and whether the item must be returned and inspected in most cases a photo/ video of the faulty item will be sufficient. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take more than 7 business days for your bank or credit card company to process the refund and for the amount to be deposited into your account. 

Damages and issues 
It is the purchaser’s responsibility to inspect goods upon receiving them, so please do so. Please contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and rectify the problem.